Shipping and Returns Policy
Shipping & Return Policy
Effective Date: [Insert Date]
At Fit & Light, we value our customers and strive to ensure that your shopping experience with us is smooth, transparent, and satisfactory. Please read our Shipping & Return Policy carefully before placing an order.
1. Shipping Policy
- We can arrange for delivery via a courier of your choice, but the delivery cost will be at your own expense.
- Alternatively, you may choose to collect your order directly from our store.
- We will notify you once your order is ready for pickup or dispatch.
- Delivery times depend on the courier service selected and are beyond our direct control.
2. Return Policy
We take pride in the quality of our lighting products and ensure they are in good condition before dispatch. However, we accept returns under the following conditions:
2.1 Faulty Products
- You may return a product only if it is faulty (not working) upon receipt and testing.
- The product must be returned within 24 hours of purchase along with proof of purchase (receipt or invoice).
2.2 Wrong Product Delivered
- If we deliver a product that is not the one you ordered and the change was made without your consent, you are eligible for a return or exchange.
- The product must be returned unused and in its original packaging within 24 hours of purchase.
3. Important Notes
- Returns will only be processed after the returned item is inspected and confirmed to meet the above conditions.
- Products damaged due to misuse, mishandling, or improper installation are not eligible for return or replacement.
- Refunds (where applicable) will be processed within [Insert Number] business days after approval of the return.
- Delivery or courier charges are non-refundable unless the return is due to our error.
4. Contact Us for Returns & Shipping Arrangements
Fit & Light
Phone: 0795515619 / 0721415610
Address: We are located along Charles Rubia Road, near Modern Coast (Tearoom), Nairobi CBD