Privacy Policy

Fit & Light (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our store, purchase our products, or interact with us through our website, social media, or other platforms.

1. Information We Collect

We may collect the following types of personal and business information:

  1. Personal Identification Information
    • Name
    • Email address
    • Phone number
    • Physical address or delivery location
  2. Transaction Information
    • Purchase history
    • Payment details (processed securely via our payment partners; we do not store full card information)
  3. Technical Information (when using our website)
    • IP address
    • Browser type and version
    • Device information
    • Pages visited and actions taken on our site
  4. Business Account Information (for wholesale clients)
    • Business name
    • Company registration details
    • Contact person information

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and after-sales service
  • Managing wholesale accounts and supplier relationships
  • Sending order updates, promotions, and marketing communications (with your consent)
  • Improving our products, services, and website experience
  • Complying with legal and tax requirements

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following situations:

  • Service providers: Delivery companies, payment processors, and IT support providers
  • Legal compliance: Government authorities or law enforcement when required by law
  • Business transactions: In the event of a business merger, sale, or acquisition

All third parties are required to keep your information secure and use it only for the intended purpose.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

5. Your Rights Under the Kenyan Data Protection Act, 2019

You have the right to:

  • Access and request a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data when it’s no longer necessary
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data rights have been violated

6. Data Security

We implement industry-standard security measures to protect your personal information from loss, theft, unauthorized access, or disclosure. However, no method of data transmission over the internet is 100% secure.

7. Cookies and Tracking

Our website may use cookies and similar tracking tools to enhance your browsing experience, analyze site traffic, and personalize content. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website or social media pages may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

Fit & Light
Phone: 0795515619 / 0721415610
Address: We are located along Charles Rubia Road, near Modern Coast (Tearoom), Nairobi CBD